DailyShorts

Refund & Cancellation Policy

Effective date: July 28, 2026

This policy explains refunds and cancellations for DailyShorts paid plans and credit packs. DailyShorts is operated by InfiniteQuant Ltd (registered in England and Wales). Billing is handled by Paddle, which acts as our authorized reseller and Merchant of Record, so your purchase and any refund are processed by Paddle on our behalf. It should be read together with our Terms of Service.

1. Subscriptions

  • You can cancel your subscription at any time from the Billing page. Cancellation stops future renewals; you keep access and any remaining allowance until the end of the current billing period.
  • Because plans include a recurring credit allowance that can be consumed immediately, subscription fees are generally non-refundable once the period has begun, except where required by law or by Paddle’s buyer policies.

2. Credit Packs

One-time credit packs are prepaid, consumable digital goods. Unused credits can be refunded within 14 days of purchase; credits already spent on generation are non-refundable, because provider costs are incurred at the moment of generation. Credits are non-transferable and hold no cash value.

3. Statutory Cooling-Off (EU/UK)

If you are a consumer in the EU or UK, you have a 14-day right to withdraw from a purchase. By starting to generate content (consuming credits) during this period, you acknowledge that you request immediate performance and lose the right of withdrawal for the credits consumed. Unused credits remain refundable within the cooling-off window. Where local law requires a pro-rated or fuller refund, that law prevails.

4. How to Request a Refund

Email support@dailyshorts.appfrom your account email with your order details (or the receipt Paddle sent you). Eligible refunds are issued by Paddle to your original payment method, typically within 5–10 business days.

5. Chargebacks

Please contact us before initiating a chargeback — we can usually resolve billing issues faster directly. Accounts associated with fraudulent chargebacks may be suspended.

6. Service Issues

If a generation fails due to a fault on our side, the reserved credits are automatically refunded to your balance. If you believe you were charged in error, contact us and we will make it right.